Please read these Terms of Service carefully before using Trimly. By accessing or using our platform, you agree to be bound by these terms.
Trimly is an online booking and management platform for salons and barbershops, operated by FoCal Systems Ltd, a company registered in Ghana. Our platform connects clients with grooming service providers across Ghana and West Africa.
You may use Trimly if you are at least 16 years old and are not prohibited by applicable law from using our services. By using Trimly, you represent that all information you provide is accurate and that you will keep it up to date.
To access certain features, you must create a Trimly account. You are responsible for keeping your login credentials secure. You must notify us immediately at hello@trimly.app if you suspect unauthorised access to your account.
Shop owners who register on Trimly agree to provide accurate business information, maintain accurate availability and pricing, and honour all confirmed bookings. Trimly reserves the right to remove any shop that consistently fails to honour bookings or receives fraudulent reviews.
When a client makes a booking and completes payment:
All payments are processed securely by Paystack. Trimly does not store your card or MoMo details. Paystack's own terms apply to payment processing.
Each shop sets its own cancellation policy. Trimly's default policy is:
Refunds are processed back to the original payment method within 3–5 business days.
Shop owner subscription plans are billed monthly or yearly. You may cancel at any time from your dashboard — your access continues until the end of the billing period. Trimly reserves the right to change pricing with 30 days' notice.
You may not use Trimly to:
All content on Trimly — including the logo, design, code and copy — is owned by FoCal Systems Ltd. You may not reproduce, distribute or create derivative works without our written permission.
Trimly is a platform that connects clients and shops. We are not responsible for the quality of services provided by shops, disputes between clients and shops, or any losses arising from the use of our platform beyond the amount you paid for the relevant booking.
We may update these terms from time to time. We will notify you of significant changes by email or WhatsApp. Continued use of Trimly after changes constitutes acceptance of the new terms.
For any questions about these Terms, please contact us at legal@trimly.app or via WhatsApp at +233 20 000 0000.
Trimly respects your privacy. This policy explains what data we collect, why we collect it, and how we protect it.
We do not sell your personal data to any third party. Ever.
When you book through Trimly, you may receive WhatsApp messages for booking confirmation, reminders and service updates. You can opt out at any time by replying STOP to any message or updating your notification preferences in your profile settings.
Your data is stored securely in Supabase (PostgreSQL), hosted on servers in EU-West regions with encryption at rest and in transit. We follow industry-standard security practices to protect your information.
We share data only with the following trusted partners to operate our service:
You have the right to:
To exercise any of these rights, contact us at privacy@trimly.app.
Trimly is not intended for users under the age of 16. We do not knowingly collect data from children.
For privacy questions: privacy@trimly.app or WhatsApp.
Trimly uses minimal cookies. We don't use advertising cookies or sell your browsing data.
Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and keep you logged in.
We may use privacy-respecting analytics to understand how our platform is used. These do not track you across other websites and do not contain personally identifiable information.
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features of Trimly.
Questions about cookies: hello@trimly.app